Flexispot standing desk converter review

I had paid this company nearly Р’Р€500 and was significantly inconvenienced for it. Company initially had the audacity to leave me with the table to dispose of at my own expense when requesting a complete refund. Customer service stating that the stock from the warehouse was faulty but the faulty product was still sent. Customer service not knowing what has been sent out (or not) to the customer. Components of the table being delivered on different days at different times without prior warning. Table-top delivered was broken in half 2. I would advise anyone to avoid purchasing anything from this company if at all possible. I purchased a standing desk after reading good reviews however, I have had an awful experience with this company. I give this experience 3 stars because the process took extremely long but we eventually did get results that we were happy with, and the second rep was more helpful than the first.Р”Р„void purchasing from this company if at all possible Plus, none of the customer service have direct phone numbers to reach them at, so each time you call them you have to go through hold, wait to get connected to a phone agent, then ask for the customer service rep who was helping you. It is difficult to get ahold of anyone in customer service, so if you don't have the time to stay on hold and deal with pestering the customer service team about getting a new part or new desk, then I would say save yourself time and try a different company. Overall, if you have any issues with the desk you purchase, be prepared to deal with a lot of waiting to get help with your issue - especially if your product gets discontinued. I wish the first rep would have just told us that to save us so much time! We were happy with the fact that the second rep told us after the troubleshooting that he would send us a newer model desk frame since ours was discontinued. The new rep was more helpful, however, as he actually was able to answer more of our questions and told us that the desk that we had was discontinued, and that was why they couldn't just send us a new replacement part. I basically had to go through the same process all over again with the new rep - he asked for video of the issue, then asked for a phone call to troubleshoot over the phone, which we said yes to doing (even though my co-worker and I knew nothing would work).

When I finally got time to reach out again, I contacted the same rep who handed me off to a new customer service rep.

(Note: I had asked for this 'Tech Team's' phone number to reach out to them myself but was not provided with any information or phone number about them after asking.) I never got a call from them for 2-weeks (I was out of the office for business), nor any sort of 'follow-up' email from the rep to make sure I had heard from them. He kept asking for video of the issue, which I sent twice, and then told me I would receive a call from their 'Tech Team' within 24 hours. I was assigned to one of their customer service agents who could not seem to answer my question about obtaining a new part to replace the broken controller for the desk. I had to stay on hold for someone to answer in customer service. This occurred multiple times, so then the task was given to me. He called Flexispot and could not get through to anyone in customer service. The employee had tried every way to troubleshoot the issue himself, with nothing working.

The issue was that the sit/stand controller would not move the desk up or down when the buttons were pressed and would get stuck in odd levels so that you could not work on it comfortably (somewhere between a sitting and standing position). I work for a small business and was tasked with getting a new part to fix one of our employee's desks that was still under warranty from purchase.

Flexispot standing desk converter review